Colonnade Insurance S.A. Head-Office

Colonnade Insurance S.A.
Address:1, rue Jean Piret
L-2350 Luxembourg

Phone:+352 28 11 56 200

Frequently asked questions

If you are dissatisfied with our services, you have the right to file a complaint. The full procedure can be found in the Complaints Procedure section.

Please refer to the Colonnade Career section for current open positions.

Since 2017 Colonnade Insurance S.A. has been assigned a financial strength rating by AM Best of A- (Excellent) with a stable perspective.

For more information about Colonnade visit branches´ websites

Please, feel free to see their contact information below on this page. Generally speaking, in order to be faster and more precise in our answers, we tend to privilege questions received via e-mail. However, we are committed to reply to all your legitimate messages, either written or received via phone, in the shortest possible time.

Fairfax Financial Holdings Limited (“Fairfax”) is a holding company which, through its subsidiaries, is engaged in property and casualty insurance and reinsurance and investment management. More details on Fairfax Financial Holdings Limited can be found on

Colonnade offers a wide range of non-life insurance products for corporate and individual customers; mainly Travel Insurance, Accident & Health Insurance, Homeowners Insurance, GAP, Corporate Property and Liability Insurance and many others.

Our primary focus remains the health and safety of our employees, customers, brokers and their families. Colonnade is committed to provide you uninterrupted services. In case of any inquiry please contact your respective Colonnade branch by e-mail or phone described under the contact details on our webpage.

At Colonnade, we care about compliant and ethical business conduct. Therefore, if you have any substantiated grounds or information to believe that an actual or potential breach of the law or grossly unethical and improper behaviour has occurred or is likely to occur in respect of Colonnade's activities, please visit our Whistleblowing section and follow the recommended steps.

Send us an email

Colonnade Insurance S.A., registered in Luxembourg (company No. B 61605) with offices at 1, rue Jean Piret L-2350, Luxembourg, acts as controller of personal data (hereafter the ‘Controller’). 

Personal data will be collected and processed only in order to respond to the question included in the contact form (the personal data is collected and processed for the purpose of our legitimate interests we pursue when performing communication with clients).

Providing personal data is voluntary but necessary in order to respond to your question. Your personal data shall be processed no longer than it is necessary to respond to your question, and insofar for the time that legally based claims connected with it can be made. Personal data may be disclosed to other entities only in connection with the implementation of the aforementioned objectives and on the basis of a written agreement (e.g. IT service providers).

The person whom the data concerns has the right to request access to personal data, to correct it, ask for erasure of it or limit the processing of it or to object to the processing of it, the right to transfer the data and to lodge a complaint with the data protection supervisory authority National Commission for Data Protection at the following address: 1, Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette, Grand Duchy of Luxembourg, or with any other competent data protection supervisory authority in your EU Member State of residence.

You can contact the Controller by mail at: Colonnade Insurance S.A. 1, rue Jean Piret, L-2350 Luxembourg; by email at or by phone on +352 28 11 56 204. For all matters relating to the processing of personal data, in particular exercising your rights in relation to data processing, objection, or data transfer outside the EEA, you may contact the Data Protection Officer ( or send a letter to Colonnade Insurance S.A. at any time.

Colonnade Insurance S.A., Bulgaria Branch

51B Cherni Vrah Blvd, Entrance B, Floor 2
FairPlay Business Center
1407 Sofia, Bulgaria

Phone: +359 2 930 93 30

Colonnade Insurance S.A., Czech Branch

Na Pankráci 1683/127
140 00 Praha
Czech Republic

Phone: +420 234 094 011

Colonnade Insurance S.A., Hungary Branch

Váci út 23-27
H-1134 Budapest

Phone: +36 1 460 1400

Colonnade Insurance S.A., Poland Branch

ul. Prosta 67
00-838 Warszawa

Phone: +48 22 528 51 00

Colonnade Insurance S.A., Romania Branch

82-94, Buzesti Str., 10th floor, district 1
Bucharest, Romania

Phone: + 40 21 300 96 21

Colonnade Insurance S.A., Slovak Branch

Moldavská cesta 8B
042 80 Kosice

Phone: +421 55 6826 111